Shipping and Delivery
At DreamsDoll, we provide fast, reliable, and discreet shipping services for all sex doll and adult doll orders, ensuring your love dolls arrive quickly and safely in perfect condition. We partner with trusted shipping carriers and use professional packaging methods to guarantee secure delivery of sex dolls while maintaining complete privacy and discretion throughout the shipping process. Our comprehensive shipping information page includes details about available shipping methods, estimated delivery times, tracking options, international sex doll shipping services, and competitive shipping rates to ensure a seamless shopping experience. Our dedicated customer support team is always available to assist with shipping inquiries, delivery updates, and any questions to make your sex doll order fulfillment as smooth and satisfactory as possible.
The Shopping Process
Real-Time Package Tracking with Live Updates
Trusted Shipping Partners: We partner with industry-leading carriers including DHL, FedEx, and UPS to ensure secure and reliable delivery service.
Live Order Tracking: Our shipping partners provide comprehensive real-time tracking and delivery status updates. Monitor your shipment progress anytime through our order tracking portal .
Email & SMS Notifications: Enable shipping notifications during checkout to receive instant delivery updates sent directly to your email and mobile device.
Private & Confidential Shipping: All orders are packaged in unmarked, discreet shipping containers to ensure complete customer privacy and confidentiality.
Production Time
Typically, sex doll production requires 3-5 weeks from order to completion. However, manufacturing timeframes vary based on the specific brand, materials used, and customization requirements. For urgent orders, expedited production services may be available upon request. Below you’ll find our comprehensive guide to popular sex doll manufacturers and their estimated production schedules for your planning purposes.
Production timelines may experience delays during major holidays including New Year’s Day, Christmas, National Day, Chinese Spring Festival, and other seasonal celebrations. We recommend placing orders well in advance of these periods to ensure timely delivery of your custom doll.
Shipping Time
In-Stock Dolls
All ready-to-ship inventory items will be dispatched within 2-5 business days following payment confirmation and processing.
Custom-Made Dolls
Manufacturing and delivery timeframes are determined by the specific manufacturer. Products without “In Stock” designation in the product title require custom production. Below are the estimated shipping durations for various shipping carriers and delivery methods.
Please note these are estimated delivery timeframes only. Delivery schedules may be extended due to unforeseen circumstances including Chinese national holidays, severe weather conditions such as snowstorms or heavy rainfall or other logistical challenges beyond our control.
Tracking Package
We will provide you with a tracking number via email once your package has been dispatched. Please monitor your package tracking regularly to address any potential issues (such as tracking suspension, missing items, or delivery complications) until successful delivery confirmation.
In most cases, your order will be shipped directly to your address through FedEx or UPS carriers, ensuring rapid logistics updates on your tracking number and allowing you to monitor your package delivery status in real-time throughout the shipping process.
However, for certain shipments, we may utilize air freight to transport your package to your country and handle customs clearance procedures, after which FedEx or UPS will manage the final delivery segment and provide updated logistics information. Prior to the package’s arrival in the United States, the tracking number will only display that the shipping label has been generated, with no additional logistics data available during international transit. We understand you may have questions about your shipment status during this period. We appreciate your patience and want to assure you that we maintain full accountability and responsibility for all customer orders from dispatch to delivery.
Delivery Change
Package Pickup Services
If you prefer to collect your package at a designated FedEx or UPS location, please provide us with the specific pickup address before shipment dispatch. We recommend contacting the chosen pickup location directly to verify their package holding policies and confirm availability, particularly in cases where standard delivery attempts fail or addresses are refused by the carrier.
Shipping Address Modifications
Please verify and confirm your delivery address accuracy prior to shipment processing. For any address changes required after your package has been dispatched, contact our customer service team immediately for assistance with carrier coordination and potential address updates.
Delivery Schedule Adjustments
If you cannot receive your package during the estimated delivery timeframe provided by the shipping carrier, you may contact the courier service directly to reschedule delivery for a more convenient date. Once your order enters the shipping phase, you will receive comprehensive tracking and contact information from the designated carrier for direct communication.
Please ensure our customer service email (info@dreamsdoll.com) remains accessible in your inbox and is not filtered to spam folders. Additionally, keep your contact phone number active and available to receive time-sensitive communications and delivery notifications from our team.
Check Your Package
You must carefully inspect every item to verify there is no damage upon package arrival. If the shipping box appears damaged or corrupted when you receive it, immediately take photos or videos to document the condition for filing a claim with the shipping carrier. We strongly recommend opening each individual unit and thoroughly examining it, even when the outer cartons appear undamaged from the outside. Should you discover any damage during inspection, please take detailed pictures or videos as evidence. In some cases, we may also require your assistance to file a damage claim with the shipping carrier if the product was damaged during transit.
Shipping Delay
During the international shipping process to deliver products to our valued customers, various factors may impact transportation and delivery times:
Weather conditions and natural disasters: Extreme weather events, including storms, flooding, hurricanes, or earthquakes, may cause shipping delays or disruptions to the delivery timeline.
Customs clearance procedures (particularly in Europe): International packages are subject to customs inspections and clearance processes, which may result in extended delivery times or additional customs duties and fees based on your country’s import regulations.
National and local holidays: Shipping schedules can be affected by public holidays and observances, during which postal services and courier companies may suspend operations or operate with limited capacity, leading to transit delays.
Political developments and regulatory modifications: Changes in international trade policies, government regulations, border controls, or diplomatic relations can influence shipping routes, delivery timeframes, and product availability in certain regions.
Unexpected circumstances and force majeure events: Unforeseeable situations such as transportation accidents, labor strikes, carrier operational disruptions, or facility closures may cause unforeseen delays in the shipping process.
We sincerely appreciate your patience and understanding as we work diligently to navigate these shipping challenges and ensure your order arrives safely and securely. Our team remains committed to providing exceptional customer service and comprehensive support throughout the entire delivery process.
Package Issues
If you experience any of the following issues after receiving your package delivery, please contact our customer service team immediately to report the problem.
Incorrect Product Received: If the delivered item differs significantly from the product photos on our website or factory specifications, please create a complete unboxing video showing the entire product, head, shipping label, and original packaging box. Our team will investigate with the manufacturer and shipping carrier to arrange a product replacement.
Product Damage During Shipping: For packages with severe damage upon arrival, you must file a damage claim with the shipping carrier immediately. We will arrange a replacement based on the extent of the damage assessment. For minor damage issues, we will provide a repair kit.
Missing or Lost Package: If your tracking information indicates “delivered” status but you have not received your package, contact UPS/FedEx customer service immediately to file a missing package claim. As an additional security measure, we include adult signature confirmation service for most shipments (some exceptions may apply based on destination or carrier policies).