DreamsDoll Refund Policy & Return Policy – Money Back Guarantee

100% Authentic Sex Dolls – Full Refund Guarantee

At DreamsDoll, we are committed to providing our customers with the highest quality TPE and silicone sex dolls available in the market. As an authorized dealer working directly with leading manufacturers, we guarantee that every sex doll purchased from dreamsdoll.com is 100% authentic and genuine.

Our Quality Promise

  • All products sourced from official authorized manufacturers
  • Complete product authenticity verification available
  • Direct manufacturer traceability for every order
  • Zero tolerance policy for counterfeit products
  • Comprehensive money back guarantee on all purchases

Money Back Guarantee Coverage

If you receive a defective sex doll or a product that doesn’t match our description, we will provide a full replacement or complete refund. Our customer satisfaction guarantee ensures your peace of mind with every purchase.

Sex Doll Inspection Guidelines – Quality Assurance

How to Inspect Your Sex Doll Upon Delivery

  1. Pre-Inspection Requirements: Examine your sex doll immediately upon arrival – do not use the product before completing your inspection
  2. Documentation Process: Take detailed photos and videos of the packaging and unboxing process for quality assurance purposes
  3. Issue Reporting: Contact our customer service team immediately if you discover any defects or concerns

Reporting Defects and Issues

Contact us through any of the following channels:

When reporting sex doll defects, please include:

  • Detailed description of the specific problem
  • Clear photographs or video evidence
  • Order number and purchase information
  • Date of delivery and inspection

What’s NOT Covered Under Our Refund Policy

Normal Manufacturing Characteristics

The following are considered normal manufacturing features and are not covered under our refund guarantee:

Surface Imperfections

  • Minor injection molding marks and seam lines from the manufacturing process
  • Slight skin texture variations that make each sex doll unique
  • Small surface irregularities that don’t affect functionality

Loose Accessories During Shipping

  • Fingernails and toenails that may become loose during transit (easily reattached using nail glue – see our care guide)
  • Eyelashes that may shift during shipping

Custom Makeup Application

  • Minor variations in hand-applied makeup (each sex doll is individually crafted)
  • Pre-shipment photos provided for approval before delivery
  • Substantial differences addressed before shipping

Used Sex Dolls

  • Previously used products are not eligible for return (we’re happy to assist with other solutions)

Customer-Caused Damage

  • Damage from improper handling, excessive force, or negligence
  • Hyperextension of joints or tears from misuse
  • We reserve the right to evaluate damage claims and determine causation

Custom and Personalized Sex Dolls

  • Products with custom specifications (skin tone, breast size, vaginal color, etc.)
  • Bespoke orders are considered on a case-by-case basis
  • Custom dolls may qualify for refund only if genuinely defective or misrepresented

Order Cancellation Policy – Flexible Refund Options

Cancellation Timeframes and Refund Percentages

We offer industry-leading flexibility for order cancellations:

Cancellation Window Refund Amount Processing Details
Within 4 hours of payment 100% Full Refund No processing fees
Within 8 hours of payment 95% Refund 5% processing fee applies
Within 24 hours of payment 85% Refund 15% processing fee applies
After 24 hours Non-Cancellable Production has commenced

Pre-Order Recommendations

  • Review detailed product specifications and images before ordering
  • Browse our comprehensive sex doll gallery and customer reviews
  • Check product availability and estimated delivery times
  • Contact our customer service team with any questions

Special Circumstances

In-Stock Sex Dolls:

  • Orders cannot be cancelled once shipped
  • Post-shipment cancellations subject to shipping and handling deductions

Out-of-Stock Items:

  • Free replacement with equivalent or upgraded sex doll model
  • Price difference refunded or adjusted accordingly
  • Option for 100% full refund if preferred

Return Policy for Sex Dolls – Customer Protection

Return Eligibility and Process

Inspection Deadline:

  • Report any issues within 24 hours of delivery
  • Unboxing video documentation strongly recommended for faster resolution

Qualifying Return Situations:

  1. Incorrect Sex Doll Shipped: Provide complete unboxing video showing the product, packaging, and shipping labels
  2. Shipping Damage: File claim with shipping carrier and notify our team immediately
  3. Lost or Missing Packages: Assist with carrier claims and replacement processing

Important Return Policy Notes

  • Adult products generally not returnable for hygiene and safety reasons
  • Returns accepted only for unused products in original condition
  • Unauthorized returns without prior approval will not be processed
  • Custom sex dolls typically non-returnable except for defects
  • Damage from improper use or handling not covered under return policy

Refund Processing – Fast and Secure

Communication First Policy

We encourage direct communication to resolve any concerns quickly and efficiently. This approach avoids unnecessary payment disputes and ensures faster resolution of your issues.

Refund Processing Times

All approved refunds are processed back to your original payment method:

  • Credit Cards/Debit Cards: 5-8 business days
  • PayPal: 3-5 business days
  • Other Payment Methods: Processing time varies by financial institution

If you don’t receive your refund within the expected timeframe, contact us for a refund reference number to provide to your bank or payment provider.

Customer Service Commitment – Your Satisfaction Guaranteed

At DreamsDoll, customer satisfaction is our top priority. Our comprehensive refund and return policies are designed with transparency, fairness, and exceptional customer experience in mind. Our dedicated support team is available to assist you throughout your entire shopping journey.

Contact Our Support Team

We appreciate your trust in DreamsDoll and look forward to providing you with premium quality sex dolls and outstanding customer service.

Frequently Asked Questions About Our Refund Policy

Q: How long do I have to return a defective sex doll? A: You must contact us within 24 hours of delivery to report any defects or concerns.

Q: Can I return a custom sex doll? A: Custom orders are generally non-returnable unless the product is defective or doesn’t match specifications.

Q: What if my sex doll arrives damaged? A: Contact us immediately and file a claim with the shipping carrier. We’ll work with you to provide a replacement or refund.

Q: Are there any restocking fees? A: No restocking fees apply to legitimate returns under our refund policy.

Last Updated: December 2024 | DreamsDoll Refund Policy | Money Back Guarantee